When is check-in?

Check in is no earlier than 5:00 p.m. for all cottages in 2024 unless housekeeping is done earlier in which case we will alert the guest that the cottage is ready before 5:00 p.m.  Check in is at the Ephraim Village Cottage Office located at the corner of Hidden Springs Road and Larson Lane:  3082 Larson Lane, Ephraim, WI 54211.   ALL AirBnB and VRBO guests and guests that have booked directly that have paid in full are allowed self check-in.

When is check-out?

Check out time is a firm 10:00 a.m.  We are unable to allow late check-outs due to the size of the property and the small housekeeping staff.

How do reservations work?

We have a three night minimum for all stays outside of peak season.  Peak season (All of July and the first half of August) stays are a minimum of 7 nights in most cases.  There are a few exceptions where we have five or six night stays during peak.  And in even rarer instances we have two and three night reservations available when there are gaps between longer guest stays.  We advertise short stay availability on our Facebook page and these reservations are first come, first serve.  We take reservations over the phone and via email (preferred).  For those that like to make reservations on their own, we offer an online reservation portal through this website.  ALL reservations require a deposit.  To make a reservation, call:  920.559.2565 (talk only) or 920.559.2517 (text first – will call you back) or email: cottages@ephraimvillagecottages.com

What is the deposit requirement?

All reservations required a 50% deposit.  The deposit is 50% of the subtotal.  The subtotal is the cost of the reservation (room, dog lodging fee, and cleaning fee if applicable) before taxes. Deposit is due within 2 weeks after the reservation is made.  Reservations made via phone or via email require a check or money order deposit sent to: Ephraim Village Cottages, PO Box 173, Ephraim, WI 54211 (we are not responsible for deposits mailed to our physical address). Reservations made via the online reservation portal also require a deposit which is charged at the time the reservation is made.  The balance for all stays is due upon arrival via cash or check (preferred) or via credit card.  All reservations must have a credit card on file.

Will I receive a confirmation for my reservation?

You will receive a lot of communication from us.  A confirmation is sent immediately after making a reservation.  Please read this confirmation.  There is a lot of very important information contained in it.  Upon receipt of the deposit, an updated confirmation is sent to reflect the amount sent.   A week prior to the start of the reservation, we send out a reminder that you are coming to Door County for vacation and what you need to bring.  A few days prior to arrival you get a final reminder of what to bring and what we provide as well as well wishes for your trip.

Are there cancellations + refunds?

To cancel a reservation you must email:  cottages@ephraimvillagecottages.com  If you are opposed to email, you may call:  920.559.2517 and speak with Ruann. We will swiftly refund deposits via the method the deposit was sent for reservations cancelled with a minimum of 45 days notice from the first day of the reservation.  If a reservation is cancelled within 45 days of the first day of the reservation, we will only refund deposit money for days we are able to re-rent.  If we are unable to rent the cancelled dates, we will not refund deposit money.  Guests that bounce a check are charged $50. This policy does NOT apply to any reservation made via VRBO or AirBnB. 

Is there a returned check fee?

Yes.  Failure to have sufficient funds in the account the deposit check was written from results in a $50 returned check fee.

Are there daily housekeeping services?

Not at this time. Historically, cottages in Door County did not and still do not come with daily housekeeping.  We are not a hotel.  We have fully-equipped cottages.  Once you go in, we never go back inside unless something breaks or needs tending to.  Guest stays of 2+ weeks may request housekeeping to come in and spruce up the bathroom, change bed sheets, vacuum and take out the trash.

Is there a cleaning/damage fee?

At this time there are only two cottages with a mandatory cleaning fee:  Bayview I and Bayview II ($180/stay).  These cottages are managed by but are no longer owned by your hosts: Daryl and Ruann Larson. In rare instances we will assess a cleaning fee on future reservations for any guest who stays with us and leaves the cottage in a state of disarray that requires housekeeping to spend more than the average time to turn the cottage in time for the next guest.   Guests are financially responsible for any/all damage to the cottage during the entirety of the stay.  This includes any/all damage caused by dogs as well as any property stolen (popular items are pillows, fans, nightlights, mugs and once bedroom curtains) or broken/damaged property such as dishes, pots/pans, and silverware.  Damages caused by dogs are assessed by Ruann and housekeeping during the cleaning process.  We immediately notify guests if damages were found or if items are broken or missing.  For damages done by dogs we contact a company to make immediate repair, if possible, and then invoice the guest for damages.  If there is a delay in repair/replacement, the guest is charged for damages as soon as the work is completed. For missing/broken items we charge the cost for replacement to the credit card on file or will invoice the guest who pays with check or cash.

Are dogs allowed?

See our DOG LODGING POLICY for the policy that all dogs vacationing at Ephraim Village Cottages must adhere to.

Is there access to doggy bags for poop cleanup?

We love dogs as much as you do, especially well behaved dogs with responsible dog owners.  And responsible owners bring everything needed to ensure that the dog(s) has what it needs in the feeding and toileting department. Please clean up any piles your dog leaves behind by securing it in a plastic bag, tied up, and tossed into the dumpster located in the middle of the property.  Please do NOT put dog poo bags in the cottage trash can nor leave the bags on the lawn or on the deck.

How do I use the fireplace?

We set all fireplaces so the first fire is on us.  Future fires should be constructed with the free wood and kindling provided in the cottage wood box.  Ensure the fireplace screen is closed while active fire is in fireplace.  Do not leave cottage while a fire is burning or while embers are burning. Do not allow children to play with matches.  There is a fire starter is in the kitchen drawer.

How does trash/recycling work?

We have two trash dumpsters (brown) and one recycling dumpster (green) located in the middle of the property, up against a white shed located on Birch.  Please remove trash from your cottage throughout your stay and upon departure from the unit.  Recycling isn’t required, but it is the responsible thing to do.  CLEAN Recycling includes: cardboard/soda/beer boxes, glass bottles, plastic bottles, aluminum cans.  Please do not toss items containing food (to go containers, pizza boxes, half cans/bottles of soda/beer) into recycling bin and please DO NOT BAG recycling.  The trash company will look inside and automatically flag it as trash and it will go to the dump.

Is there a lost and found?

If you’ve lost an item while staying with us, please come to the office at the main house to see if your lost item was turned in by another guest or found by our cleaning crew.  If you return home and find that you’ve lost or forgotten an item, please contact Ephraim Village Cottages to see if our cleaning crew found your item in the cottage after check-out.  Guest is responsible for any costs associated with returning item via US mail.  Heads up, if you leave something behind, it will be part of our viral TikTok video series, “You Left It Behind, Now It’s Mine”.

Who is your emergency contact?

Our owner and property manager, Daryl Larson, lives on the property and is available to address emergencies via phone: 920-559-2565 or by stopping by the office at the back of the property. You may also reach out to Ruann Larson 920-559-2517.

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